Amada’s Software Hotline is available for all customers to contact with questions, queries and issues with their Amada Software. Warranty and contract customers can expect to be connected with an software expert who is familiar both with the operation and servicing of your Amada software package. Non-contract customers can request chargeable remote support in the same manner as warranty & contract customers.
Amada Software Hotline is available weekdays from 8:30am to 5:00pm and can be contacted directly by telephone or email. Support is provided to customers via the telephone, email and our Log Me In remote support software.
The Amada Software Hotline is an integrated part of our service hotline system, meaning that all calls are logged and recorded for our own internal quality control purposes ensuring that continual improvements are made to the hotline support we provide our customers.